IT staffs are both deep technicians and professional service staff. This course focuses on the service aspect of the IT role.
Your customers and users are different, and there is a big difference in how they want to receive service. In this course, you will get powerful tools to spot the types of people you meet, and with these tools, you will be able to match customers 'and users' service preferences. At the same time, you build long-term relationships that make your customers and users ambassadors for your IT department.
You will also gain an insight into your own personality and behaviour, and you will come to understand your communication and reaction patterns. So that you can get the best out of your own strengths and avoid that your strengths will override in relation to customers and users.