When Paul Wilkinson announced on LinkedIn (as a joke) that he had a new framework that would change everything – he got 8 times the usual amount of hits! We in IT like shiny new things (agile, Lean, DevOps, ITIL4), thinking (and hoping) that they will solve our problems, but many of our problems come from the fact that we haven’t got the basics right! And we never got the old things to do what they were intended to do.
I have seen this repeat in cycles over the last 40 years. Now digital transformation is the latest Industry Shiny New Thing. But 70% of transformation initiatives fail to achieve the hoped for values. “I could have predicted that this would happen!” Not because I’m smart, but because of the basics. So why are they failing? What are the basics we still haven’t got right, and what is the ‘Shiny New Thing’ that would make everything better? In this session, Paul will look back at 40 years – ‘what have we done well in IT and should be proud of?’ and ‘what still needs to change?’.
Paul Wilkinson has been actively involved in ITSM for more than 40 years in a variety of roles from operations, to development to IT management. He was also actively involved in the development of ITIL Practitioner, which introduced the guiding principles to align ITIL to a more Agile way of working.
Paul was Business Development Director of GamingWorks, the company that develops business simulation games such as the internationally renowned ‘Apollo 13 – an ITSM case experience’. He was also co-author and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations worldwide.
Paul is now retired and labels himself as the ‘Pointy-Fingered-Grumpy-Old-Man-In-IT’ and is doing one last tour of ITSM events to share some insights and tips for the future. Helping us learn from the past.