ITIL®

  • ITIL® 4 - A Pocket Guide

    Varenr. 7159 - ISBN 978-94-018-0439-4

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    This pocket guide delivers a concise summary of ITIL® 4 and is based on the ITIL® Foundation, ITIL® 4 edition.

    This pocket guide will provide readers with an understanding of the ITIL® 4 service management framework. 

    All requirements for the ITIL 4 Foundation exam are covered in this pocket guide. If you're not preparing for the exam, it offers a quick reference to the basic concepts of ITIL® 4. 

    Medlemspris

    DKK 125,00

    Listepris

    DKK 138,00

    Pr. stk. ekskl. moms

  • ITIL® Foundation, ITIL® 4 edition (PDF)

    Varenr. 7158_pdf

    Digital (PDF). Bogen kan downloades én gang af én bruger.

    The guide covers key concepts of service management, the four dimensions of service management, the ITIL® service value system, ITIL management practices.

    The guide covers key concepts of service management, the four dimensions of service management, the ITIL® service value system, ITIL® management practices.

    ITIL® Foundation, ITIL 4 Edition will:

    • provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
    • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL® 4 Foundation exam
    • act as a reference guide that practitioners can use in their work, further studies and professional development.

    Medlemspris

    DKK 424,00

    Listepris

    DKK 439,00

    Pr. stk. ekskl. moms

  • ITIL® Foundation, ITIL® 4 edition

    Varenr. 7158

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    The guide covers key concepts of service management, the four dimensions of service management, the ITIL® service value system, ITIL management practices.

    The guide covers key concepts of service management, the four dimensions of service management, the ITIL® service value system, ITIL® management practices.

    ITIL® Foundation, ITIL 4 Edition will:

    • provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
    • explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL® 4 Foundation exam
    • act as a reference guide that practitioners can use in their work, further studies and professional development.

    Medlemspris

    DKK 424,00

    Listepris

    DKK 439,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: Create, Deliver and Support (PDF)

    Varenr. 7160_pdf - ISBN 9780113316335

    Digital (PDF). Bogen kan downloades én gang af én bruger.

    Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway.

    This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

    ITIL® 4 Managing Professional: Create, Deliver and Support will:

    • enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market

    • cover service performance and will give practitioners an understanding of service quality and improvement methods

    • act as a reference guide that practitioners can use in their work, further studies and professional development.

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: Create, Deliver and Support

    Varenr. 7160 - ISBN 978-01-133-1632-8

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway.

    This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

    ITIL® 4 Managing Professional: Create, Deliver and Support will:

    • enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market

    • cover service performance and will give practitioners an understanding of service quality and improvement methods

    • act as a reference guide that practitioners can use in their work, further studies and professional development.

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: Direct, Plan and Improve (PDF)

    Varenr. 7161_pdf - ISBN 9780113316458

    Digital (PDF). Bogen kan downloades én gang af én bruger.

    Direct, Plan and Improve forms one publication in the essential supporting guidance for the Managing Professional certification pathway.

    Key Features

    This guide covers practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

    ITIL® 4 Managing Professional: Direct, Plan and Improve will:

    cover the influence and impact of Agile and Lean ways of working, and how they can be leveraged to advantage

    provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

    act as a reference guide that practitioners can use in their work, further studies and professional development.

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: Direct, Plan and Improve

    Varenr. 7161 - ISBN 978-01-133-1644-1

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    Direct, Plan and Improve forms one publication in the essential supporting guidance for the Managing Professional certification pathway.

    Key Features

    This guide covers practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

    ITIL® 4 Managing Professional: Direct, Plan and Improve will:

    cover the influence and impact of Agile and Lean ways of working, and how they can be leveraged to advantage

    provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

    act as a reference guide that practitioners can use in their work, further studies and professional development.

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: Drive Stakeholder Value (PDF)

    Varenr. 7162_pdf - ISBN 9780113316373

    Digital (PDF). Bogen kan downloades én gang af én bruger.

    The ITIL® 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.

    Key Features

    Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management

    • Ensure high customer satisfaction levels
    • Optimize the customer experience
    • Create a trusted relationship with stakeholders
    • Improve relationships and reach mutual outcomes

    Helps you pass your Drive Stakeholder Value exam

    Reference guidance for day-to-day problems for IT Professionals

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: Drive Stakeholder Value

    Varenr. 7162 - ISBN 978-01-133-1636-6

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    The ITIL® 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.

    Key Features

    Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management

    • Ensure high customer satisfaction levels
    • Optimize the customer experience
    • Create a trusted relationship with stakeholders
    • Improve relationships and reach mutual outcomes

    Helps you pass your Drive Stakeholder Value exam

    Reference guidance for day-to-day problems for IT Professionals

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: High-velocity IT (PDF)

    Varenr. 7163_pdf - ISBN 9780113316410

    Digital (PDF). Bogen kan downloades én gang af én bruger.

    The ITIL® 4: High-velocity IT book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.

    Key Features

    Ideal for professionals who are working in digital transformation projects and towards high-velocity environments

    • Improve the relationship between business and IT
    • Embed effective digital services
    • Build stability within complex situations
    • Increase speed and quality of service delivery with continual improvement

    Helps you pass your High-velocity IT exam
    Reference guidance for day-to-day problems for IT Professionals

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4 Managing Professional: High-velocity IT

    Varenr. 7163 - ISBN 978-01-133-1640-3

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    The ITIL® 4: High-velocity IT book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.

    Key Features

    Ideal for professionals who are working in digital transformation projects and towards high-velocity environments

    • Improve the relationship between business and IT
    • Embed effective digital services
    • Build stability within complex situations
    • Increase speed and quality of service delivery with continual improvement

    Helps you pass your High-velocity IT exam
    Reference guidance for day-to-day problems for IT Professionals

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4: Digital and IT Strategy (PDF)

    Varenr. 7165_pdf - ISBN 9780113316496

    Digital (PDF). Bogen kan downloades én gang af én bruger.

    The ITIL® 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.

    Key Features

    Ideal for digital leaders and aspiring IT leaders who wish to shape IT and business strategy and drive organizational change through:

    • A structured and flexible approach for addressing service management challenges
    • Practical skills for competing with disruption, reshaping strategy, adapting processes, and repurposing entire business models to combat challenges of the digital world

    Helps you pass your Digital and IT Strategy exam towards Strategic Leader status

    Reference guidance for day-to-day problems for IT Professionals

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

  • ITIL® 4: Digital and IT Strategy

    Varenr. 7165 - ISBN 978-01-133-1648-9

    Paperback. Leveres af DAO. Der tillægges fragt ved kassen.

    The ITIL® 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.

    Key Features

    Ideal for digital leaders and aspiring IT leaders who wish to shape IT and business strategy and drive organizational change through:

    • A structured and flexible approach for addressing service management challenges
    • Practical skills for competing with disruption, reshaping strategy, adapting processes, and repurposing entire business models to combat challenges of the digital world

    Helps you pass your Digital and IT Strategy exam towards Strategic Leader status

    Reference guidance for day-to-day problems for IT Professionals

    Medlemspris

    DKK 935,00

    Listepris

    DKK 950,00

    Pr. stk. ekskl. moms

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