ITIL® books

Books for the ITIL® courses

ITIL® 4 - A Pocket Guide

SKU 7159 - ISBN 978-94-018-0439-4

Paperback. Delivered by DAO. Freight costs will be added at checkout.

This pocket guide delivers a concise summary of ITIL® 4 and is based on the ITIL® Foundation, ITIL® 4 edition.

This pocket guide will provide readers with an understanding of the ITIL® 4 service management framework.

All requirements for the ITIL 4 Foundation exam are covered in this pocket guide. If you're not preparing for the exam, it offers a quick reference to the basic concepts of ITIL® 4.

Member price

DKK 125.00

List price

DKK 138.00

Per unit excl. VAT
ITIL® Foundation, ITIL® 4 edition

SKU 7158

Paperback. Delivered by DAO. Freight costs will be added at checkout.

The guide covers key concepts of service management, the four dimensions of service management, the ITIL® service value system, ITIL management practices.
The guide covers key concepts of service management, the four dimensions of service management, the ITIL® service value system, ITIL® management practices.

ITIL® Foundation, ITIL 4 Edition will:
- provide readers with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working
- explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL® 4 Foundation exam
- act as a reference guide that practitioners can use in their work, further studies and professional development.
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4 Create, Deliver and Support

SKU 7160 - ISBN 978-01-133-1632-8

Paperback. Delivered by DAO. Freight costs will be added at checkout.

Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway.
This guide covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

ITIL® 4 Managing Professional: Create, Deliver and Support will:
- enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market
- cover service performance and will give practitioners an understanding of service quality and improvement methods
- act as a reference guide that practitioners can use in their work, further studies and professional development.
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4 Direct, Plan and Improve

SKU 7161 - ISBN 978-01-133-1644-1

Paperback. Delivered by DAO. Freight costs will be added at checkout.

Direct, Plan and Improve forms one publication in the essential supporting guidance for the Managing Professional certification pathway.

Key Features

This guide covers practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

ITIL® 4 Managing Professional: Direct, Plan and Improve will:

cover the influence and impact of Agile and Lean ways of working, and how they can be leveraged to advantage

provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

act as a reference guide that practitioners can use in their work, further studies and professional development.

Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4 Drive Stakeholder Value

SKU 7162 - ISBN 978-01-133-1636-6

Paperback. Delivered by DAO. Freight costs will be added at checkout.

The ITIL® 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.
Key Features

Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management
- Ensure high customer satisfaction levels
- Optimize the customer experience
- Create a trusted relationship with stakeholders
- Improve relationships and reach mutual outcomes
Helps you pass your Drive Stakeholder Value exam

Reference guidance for day-to-day problems for IT Professionals
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4 High-velocity IT

SKU 7163 - ISBN 978-01-133-1640-3

Paperback. Delivered by DAO. Freight costs will be added at checkout.

The ITIL® 4: High-velocity IT book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.
Key Features

Ideal for professionals who are working in digital transformation projects and towards high-velocity environments
- Improve the relationship between business and IT
- Embed effective digital services
- Build stability within complex situations
- Increase speed and quality of service delivery with continual improvement
Helps you pass your High-velocity IT exam
Reference guidance for day-to-day problems for IT Professionals
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4: Digital and IT Strategy

SKU 7165 - ISBN 978-01-133-1648-9

Paperback. Delivered by DAO. Freight costs will be added at checkout.

The ITIL® 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.
Key Features

Ideal for digital leaders and aspiring IT leaders who wish to shape IT and business strategy and drive organizational change through:
- A structured and flexible approach for addressing service management challenges
- Practical skills for competing with disruption, reshaping strategy, adapting processes, and repurposing entire business models to combat challenges of the digital world
Helps you pass your Digital and IT Strategy exam towards Strategic Leader status

Reference guidance for day-to-day problems for IT Professionals
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4: Acquiring and Managing Cloud Services

SKU 7165 - ISBN 978-9925-34-006-4

Paperback. Delivered by DAO. Freight costs will be added at checkout.

The ITIL® 4: Acquiring and Managing Cloud Services
Key Features

The ITIL Specialist: Acquiring & Managing Cloud Services guidance is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. It explores the concept of the 'cloud services user journey' which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

ITIL 4 Specialist: Acquiring and Managing Cloud Services enables professionals to:
- Analyze available solutions and potential benefits using a vendor-neutral approach.
- Effectively identify, select and deliver optimized cloud services.
- Facilitate value co-creation through sucessful cloud services procurement and integration whilst applyinf the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT
ITIL® 4: Sustainability in Digital and IT

SKU 7165 - ISBN 978-9925-600-53-3

Paperback. Delivered by DAO. Freight costs will be added at checkout.

The ITIL® 4: Sustainability in Digital and IT
Key Features

The ITIL 4 Specialist: Sustainability in Digital & IT guidance is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it. Based on the ITIL 4 framework, the module highlights key sustainability competencies and capabilities that service organizations should develop and build capacity within their teams to effectively address current and future sustainability challenges; including providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

ITIL 4 Specialist: Sustainability in Digital & IT enables professionals to:
- Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
- Effectively address VUCA challenges through sustainable strategies, .procurement, products and practices.
- Obtain a practical grounding in the key principles of sustainability.
Member price

DKK 585.00

List price

DKK 650.00

Per unit excl. VAT