ITIL® Foundation (version 5) E-Learning

ITIL® Foundation (Version 5) provides you with the fundamental knowledge and understanding needed to work with IT Service Management.

Study completely flexibly, whenever it suits you. You have 12 months to complete both the course and the certification exam.

Our ITIL® Foundation (Version 5) course is also available as an in-person classroom course in Copenhagen, Aalborg, and Aarhus. Learn more about our classroom training.

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ITIL kurser hos MetierWestergaard

ITIL® Foundation (Version 5) e-Learning

Build a Strong Foundation in Digital Product and Service Management

ITIL Foundation (Version 5) provides a modern introduction to digital product and service management in today's fast-moving, AI-enabled environments. The course covers the fundamental concepts, principles, and practices needed to create value throughout the entire product and service lifecycle.

With e-learning, you enjoy complete flexibility and can study whenever and wherever it suits you.

MSP Foundation kurser hos MetierWestergaard

Why Choose ITIL Foundation (Version 5) e-Learning?

The course is delivered through an interactive e-learning platform and can be completed entirely online. You can study at your own pace and revisit the content whenever needed during your access period.

The learning experience includes:

  • Globally recognized certification
  • Official eBook and learning materials included
  • Interactive exercises and knowledge checks
  • Flexible online certification exam
  • Suitable for all career stages
  • Focus on modern digital products, services, and value creation
  • Access to course content from any device, anywhere
  • What Will You Learn?
  • Digital Product and Service Management

About ITIL® Foundation (version 5) E-learning

Learn the core concepts behind modern digital products and services, including value creation, continual improvement, and lifecycle management.

Value Co-Creation

Understand how value is co-created through collaboration between service providers, customers, and stakeholders while balancing outcomes, costs, risks, experience, and sustainability.

The Four Dimensions

Explore the four dimensions that provide a holistic approach to digital product and service management:

Organizations and People

Information and Technology

Value Streams and Processes

Partners and Suppliers

These dimensions help ensure products and services deliver value effectively and consistently.

The ITIL Value System

Gain insight into the ITIL Value System and understand how guiding principles, governance, value chain activities, management practices, and continual improvement work together to create value.

Product and Service Lifecycle

Develop an understanding of the product and service lifecycle, from discovery and design through delivery, operation, support, and continual improvement.

ITIL Management Practices

Learn how ITIL management practices support effective, consistent, and value-focused ways of working across the organization.

Continual Improvement

Discover how continual improvement can be embedded into everyday work to help individuals, teams, and organizations adapt and succeed in changing environments.

Value Stream Mapping and Management

Learn how to identify, map, and manage value streams to improve efficiency, transparency, customer outcomes, and business value.

The e-book is included in the course price.

Exam & Certification

There are two practice exams as well as the official certification exam.

The ITIL Foundation (Version 5) exam is an online multiple-choice exam consisting of 40 questions. To pass, you must achieve a minimum score of 65%. No aids are allowed during the exam.

Your exam voucher allows you to schedule your online exam at a date and time that suits you.

Upon successfully passing the exam, you will receive the internationally recognized ITIL Foundation (Version 5) certification.

Please notice: The exam is digital. Hence, remember to bring a laptop. You cannot use a tablet or iPad..

You can purchase a supplemental Take2 exam insurance. Read more about it below.

Your benefits

  • After completing the course, you will:
  • Understand the fundamentals of digital product and service management
  • Apply the ITIL Guiding Principles in real-world situations
  • Adopt a lifecycle approach to products and services
  • Contribute to service and product improvement initiatives
  • Work more effectively across teams and functions
  • Understand value streams and value co-creation
  • Be fully prepared for the ITIL Foundation (Version 5) certification exam
  • Earn an internationally recognized certification
  • Benefits for Your Organization

Workplace benefits

  • ITIL Foundation (Version 5) helps organizations:
  • Establish a common language across business and IT teams
  • Improve collaboration and communication
  • Focus on customer value and business outcomes
  • Support digital transformation initiatives
  • Strengthen service quality and operational efficiency
  • Promote a culture of continual improvement

Who is the target group?

KThis course is ideal for anyone interested in digital products, services, and service management, including:

IT Service Management professionals
IT Operations and Support staff
Product Owners and Product Managers
Service Owners and Service Managers
Project and Transformation Managers
Customer Success professionals
Team Leaders and Managers
Anyone wishing to gain a fundamental understanding of ITIL

Prerequisites

There are no formal prerequisites for attending the course.

  • For at få mest ud af kurset er det en fordel, at du har erfaring med IT Service Management.
Take2

Take2

Take² is an insurance that can be purchased when you enrol in a course. The price of Take² is 450 DKK, which is less than half the price of a normal re-examination, if you buy it after completing the course. If you have purchased Take² and you do not pass your exam, you will automatically receive an online re-exam voucher. You can take Take² whenever and wherever you want. Take² can be used up to 6 months after your exam. Order Take² when you enrol. Later it is not possible to purchase the insurance. 

Note: If you pass the exam in the first instance, Take² cannot be refunded or used for other exams.

Planned courses

  • e

    MET IF5E-08-2026

    ITIL® Foundation (version 5) E-learning (EN)

    You get access to the course for 12 months, where you are free to use it when and where it suits you best

    Kurset er på engelsk / This course is in English

    Member price

    DKK 8,100

    List price

    DKK 9,000

    Per participant excl. VAT

ITIL® Foundation (version 5) E-learning Course book
  • ITIL® Foundation (Version 5)

    ITIL® Foundation (Version 5)

    SKU 7169 - ISBN 978-9925-39-149-3

    Paperback. Delivered by DAO. Freight costs will be added at checkout.

    ITIL® Foundation Version 5 is your essential guide to creating, delivering, managing and improving digital products and services.

    It enhances collaboration, optimizes product and service value, and offers a flexible
    approach that can be integrated with agile, DevOps, and Lean practices, applicable across
    all industries and organizations of any size.

    The latest updates to the framework for ITIL® Version 5 include:

    • A holistic approach to digital product and service management
    • Enhanced focus on value co-creation and customer experience
    • Integration with emerging AI technologies and modern ways of working

    Member price

    DKK 650.00

    List price

    DKK 700.00

    Per unit excl. VAT

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