Learn to solve even the most complex problems
Are you a Major Incident Manager or a Situation Manager? Or do you sit in a 2nd line function and get the problems that many have tried their hand at but have not been able to solve? Or have you just experienced first-hand that there are problems that are difficult or impossible to get the shovel under?
All problems can be solved - even the most complex. At "Structured Problem Solving" you get the best method in the market.
You learn to capture and structure relevant facts at source. To cut through the smokescreen and spot the real problem. To identify possible root causes and choose the right one.
You get hands-on on the method through strong case assignments, and you become an effective troubleshooter from day 1.
The method is based on the scientific "The Science Method". It is 100% ITIL compliant and can be integrated into any Incident and Problem management process.