IT service management
MetierWestergaard are specialists in IT service management and provide a range of consulting services in the area.
MetierWestergaard specializes in IT Service Management, and our top-certified senior consultants help develop and improve our customers' ability to deliver high-quality IT Services.
We help organizations develop IT value streams, work processes and ITSM systems. Our advice is based on best practice and on our many years of experience from Danish and international IT departments.
Our consultants' certification and experience cover the most important and established standards and best practices such as ITIL®, PRINCE2®, DevOps, SIAM ™, SAFe®, Scrum and PRINCE2®.
We are involved in customer projects at many levels - as project managers, consultants, coaches or as real process and organizational development competencies.
We have collected ideas, methods and best practice for how to succeed with your IT Service Management project in our book ‘ITIL I PRAKSIS - SÅDAN’. (please note, the book is only available in Danish). It contains concrete methods to getting ITI’L’s processes implemented in your IT organization.
In the book, we ask a number of questions:.
- How do you translate ITIL's many good recommendations into new practice in your organization?
- Why do so many IT Service Management projects fail, and what is the secret to success?
- How do you get well from start to finish when the goal is to implement new and better practices?
- How do you ensure that the new practice is anchored so that it becomes an integral part of everyday life?
With the book as a basis and with our consultants as advisors, we create a solid foundation for better IT Service Management.