Get the necessary tools to build, operate and support IT services
On the course, you will learn how to create the value streams that build, operate and support IT systems, platforms and infrastructure.
In our ITIL 4 Specialist: Create, Deliver and Support course, you are also introduced to the practices (previous processes) that value streams draw on to produce their services:
- Service value stream structure
- Value stream design & mapping
- Differences and similarities between value streams and processes/practices
- How to develop a new service
- How to re-establish or upgrade an existing service
- Value streams and minimum viable practice
- Prioritisation and demand management
- Sourcing models
- Service integration and supplier management
The course includes 12 practices:
Service design, Software development and management, Service validation and testing, Change enablement, Deployment management, Release management, Service Desk, Incident management, Monitoring and event management, Problem Management, Knowledge management and Service level management
We also offer these courses in ITIL:
ITIL Specialist
- ITIL 4 Drive Stakeholder Value
- ITIL 4 High Velocity IT
- ITIL 4 Sustainability in Digital & IT
- ITIL 4 Acquiring & Managing Cloud Services
Strategic leader
