ITIL® 4 Specialist: Drive Stakeholder Value

Learn how to convert demand into value through IT-supported services, on our ITIL® 4 DSV course.

  • 3-day course
  • Certification included in the price
See course dates and sign up

ITIL® 4 Specialist: Drive Stakeholder Value

The purpose of the course is to guide IT organisations and their customers, users, suppliers and partners through the principles and practices that are the prerequisite for value creation. It focuses on converting demand into value through IT-supported services.

Our ITIL 4 Specialist: Drive Stakeholder Value course reviews the most important aspects of the customer journey: Its purpose, stakeholder intentions, touchpoints and service interactions, design and mapping of customer journeys and measurement and improvement of customer journeys.

The most important steps of the customer journey are reviewed with a focus on the following steps:

  • Explore, engage, offer, agree
  • Onboard, co-create, realise

We also offer these courses in ITIL:

ITIL Specialist 

Strategic leader 

About ITIL® 4 Specialist: Drive Stakeholder Value

Course materials and exam are in English.

The course is based on an interaction between theory, problem-solving and group work.

The course is intensive and participants should set aside time for homework during the course.

The course contains the official manual, course materials and certification.

Exam & Certification

The exam takes place on the last day of the course. Examination form and duration are currently not determined. The exam is mandatory and can not be deselected.

Upon passing, you obtain an ITIL 4 Specialist: Drive Stakeholder Value certificate.

Please notice: The exam is digital. Hence, remember to bring a laptop. You cannot use a tablet or iPad..

Your benefits

  • ITIL 4 Specialist: Drive Stakeholder Value certification
  • The course provides participants with a fixed framework that they can adopt and that they can adapt to their own needs.
  • The participants are introduced to the most important steps on the customer journey, and it guides the participants in how to create the most valuable customer journey.

Who is the target group?

  • Relationship -, customer experience (CX) - og account managers
  • Customer experience (CX)/user experience (UX) designere
  • Service delivery -, service desk - og service level managers
  • Enterprise - og service og solution arkitekter
  • Product ejere
  • Marketing -, project – og portfolio managers
  • Supplier relationship -, vendor -, contract managers

Prerequisites

You must have a general knowledge of IT and an understanding of your own business.

  • The course requires an ITIL 4 Foundation certificate.

Planned courses

No courses found - but you are very welcome to contact us if you would like to attend one of our courses.

ITIL® 4 Specialist: Drive Stakeholder Value Course book
  • ITIL® 4 Drive Stakeholder Value

    ITIL® 4 Drive Stakeholder Value

    SKU 7162 - ISBN 978-01-133-1636-6

    Paperback. Delivered by DAO. Freight costs will be added at checkout.

    The ITIL® 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL® 4 Foundation.

    Key Features

    Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management

    • Ensure high customer satisfaction levels
    • Optimize the customer experience
    • Create a trusted relationship with stakeholders
    • Improve relationships and reach mutual outcomes

    Helps you pass your Drive Stakeholder Value exam

    Reference guidance for day-to-day problems for IT Professionals

    Member price

    DKK 585.00

    List price

    DKK 650.00

    Per unit excl. VAT

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