IT Service Excellence Course

Learn how to put the customer first and deliver professional service.

  • 2-day course
  • Held in Copenhagen, Aarhus and virtually
See course dates and sign up

Learn to provide the optimal customer service with a course in IT Service Excellence

IT staffs are both deep technicians and professional service staff. This course focuses on the service aspect of the IT role.

Your customers and users are different, and there is a big difference in how they want to receive service. In this course, you will get powerful tools to spot the types of people you meet, and with these tools, you will be able to match customers 'and users' service preferences. At the same time, you build long-term relationships that make your customers and users ambassadors for your IT department.

You will also gain an insight into your own personality and behaviour, and you will come to understand your communication and reaction patterns. So that you can get the best out of your own strengths and avoid that your strengths will override in relation to customers and users.

About IT Service Excellence

The course enables you to provide a professional service that matches customers 'and users' service preferences.

You learn to create long-lasting relationships and ensure that customers and users become ambassadors for your service function.

The course is intensive and through presentations, discussions and practical exercises from the participants' world, a connection is created between theory and practice. The course is activating, and emphasis is placed on the participants coming home with concrete methods and tools that can be used in their daily work.

Exam & Certification

The exam is at the end of the last day of the course, and the duration is 45 min.

It is a multiple-choice exam with 40 questions and the passing criterion is 26 correct answers.

Your benefits

  • You learn to read the speech and body language of customers and users.
  • You learn to adapt your own body language, word choice, voice and messages to the one you are facing.
  • You also learn to work with written communication, where word choice and messages are crucial to the relationship with customers and users.
  • You gain insight into your own strengths and pitfalls, and you become better at working with your colleagues.
  • You learn how to dismantle conflicts before they occur.

Who is the target group?

The training is targeted at service employees in IT service functions.


The training is targeted at service employees in IT service functions.

Planned courses

If there are no planned courses, please contact us. 

No courses found - but you are very welcome to contact us if you would like to attend one of our courses.

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What do the students say about our IT Service Excellence course?

Bo Frederiksen

Teamlead ServiceDesk, Global Connect

‘At Global Connect, the service experience for our customers is a must for the success of the business. That is why it is important that we as ‘front staff’ have tools and methods so that we deliver every time. In the IT Service Excellence course with Martin Vojdeman as a teacher, you get an insight into how best to meet customers' different preferences for service. Easy, simple and nonetheless very practical! '