ITIL® courses and educations

With ITIL®, you learn to work efficiently with IT operations and support. Under the umbrella of IT Service Management, ITIL describes a set of practices that form the foundation for an effective and well-oiled IT department.

An ITIL certification strengthens your CV and is highly sought after when hiring the IT employees of the future.

Whether you are new to IT or have many years of experience, we have an ITIL course that fits your starting point.

With us, you can take all your ITIL courses and certifications. Most are offered either as e-learning and/or as classroom courses.

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What is ITIL?

ITIL is the world’s most recognized framework for IT and digital services. The framework provides a comprehensive, practical, and proven set of best practices for establishing an effective service management system.

ITIL provides guidance on how growth and business value are created, enabling organizations to achieve their objectives by aligning IT and digital services with organizational needs. ITIL helps define a clear direction for the service provider through a well-defined operating model and aligns services with business strategy and customer requirements.

At the same time, ITIL defines the necessary roles and responsibilities and provides a common language and set of concepts across suppliers and customers.

The key components of ITIL 4 consist of:

  1. The ITIL four dimensions of Product and Service Management:

    To support a holistic approach to Product and Service Management, ITIL defines four dimensions (the ITIL Four Dimensions), which together are essential for effective value creation for customers and other stakeholders through products and services.

    The four dimensions are:

    Organizations and People

    Information and Technology

    Partners and Suppliers

    Value Streams and Processes

     

    These dimensions represent perspectives that are relevant at all levels—including individual product design, management practices, and the ITIL value system as a whole.

  2. The ITIL Value System

    Represents how the different elements and activities within an organization interact to facilitate value creation through digitalized services and products.

    The elements consist of:

    Guiding Principles

    Governance

    Value Chain

    Practices

    Continual Improvement

    Among these, the Value Chain is the central element. It is an operating model that encompasses the key activities necessary to respond to requirements and enable the realization of value by creating and managing the right services and products.

  3. Service Value Chain

    Consists of 6 value chain activities, which are used to create services and products - and of these:

    Value

    Plan

    Improve

    Engage

    Design and Transition

    Obtain/Build

    Deliver and Support

    With MetierWestergaard's pedagogical course materials and models, you are guaranteed a solid ITIL education.
  1. ITIL® 4 Foundation

    ITIL® 4 Foundation
  2. ITIL® Foundation (Version 5) course

    ITIL® Foundation (Version 5) course
  3. ITIL® 4 Foundation E-learning

    ITIL® 4 Foundation E-learning
  4. ITIL® 4 Foundation E-learning course combinations

    ITIL® 4 Foundation E-learning course combinations
  5. ITIL® 4 Higher Levels

    ITIL® 4 Higher Levels
ISO 27001

Take ITIL Foundation in exactly the way that suits you best with us!

We are the only ones in Denmark to offer the ITIL Foundation both as a class course and as e-learning. This means you can take the course the way you learn best!

CLASSROOM
Our ITIL® Foundation course gives you the basic prerequisites for working with IT Service Management. On the course, you will gain an understanding of ITIL 4's Service Management framework and concepts, and you will learn how ITIL® supports modern technologies and ways of working. The course consists of theory as well as practical tasks, so you learn to apply theory in practice.

Read more about our ITIL Foundation course here.

E-LEARNING
Finally, to ITIL®4 Foundation offers as e-learning on our adaptive learning platform. This is ultimately the most flexible form to take your ITIL®4 Foundation course. Here you can go to and from the e-learning whenever it suits you, and the e-learning also adapts to your level of knowledge and your learning style.

Read more about our ITIL® 4 Foundation e-learning here.

ITIL Overview_9

Scheduled ITIL® courses in Copenhagen and online

Planned ITIL® courses at MetierWestergaard

Course Start date Duration Course type Language Location List/Member price
ITIL® 4 Foundation E-learning (EN) Get access now 12 months E-learning EN E-Learning DKK 8.000 / 7.200
7th edition ITIL ®4 Foundation + PRINCE2® 7 Foundation E-learning (EN) Get access now 12 months E-learning EN E-Learning DKK 13.900 / 12.510
ITIL® Foundation (Version 5) course 25-03-2026 2 day(s) Classroom course EN Copenhagen DKK 11.500 / 10.350
ITIL® Foundation (Version 5) course 17-08-2026 2 day(s) Classroom course EN Copenhagen DKK 11.500 / 10.350
ITIL® Foundation (Version 5) course 25-11-2026 2 day(s) Classroom course EN Copenhagen DKK 11.500 / 10.350

Need help?

If you have questions regarding the courses, you are always very welcome to contact: