ITIL® 4 Foundation Superflex Online

ITIL® 4 Foundation gives you the basic prerequisites for working with IT Service Management.

The course is run online with our unique Superflex concept. We also offer the course as a physical class course.

ITIL® 4 Foundation online course, where you flexibly learn to work successfully with IT Service Management

Our unique ITIL 4 Foundation SUPERFLEX allows you to take the course in four modules when it suits you. We run each module both morning and afternoon, and again over several weeks, so you can put together your course exactly to fit into your work day.

Our ITIL 4 Foundation online course gives you the basic prerequisites for working with IT Service Management. Through the course, you will gain an understanding of ITIL 4's Service Management framework and concepts, and you will learn how ITIL 4 supports modern technologies and ways of working.

Since 1988, when the first version was released, ITIL has been best practice for IT Service Management and is the most widely used framework tool for IT Service Management, which is used in organisations and companies worldwide. Since 1988, several versions have been released, most recently in 2011, and now ITIL 4 in early 2019.

The ITIL 4 Foundation online course provides access to:

Managing professional

Strategic leader

When you participate in ITIL 4 SUPERFLEX, you can participate in the modules several times. This means that if you want to have repeated module ex. 3, then you can participate in that particular module again. Completely free of charge.

We also offer the ITIL 4 Foundation course as a physical class course, if you would rather take the course in 2 full days.

About ITIL® 4 Foundation Superflex Online

At our unique ITIL 4 SuperFlex concept, you have the opportunity to take your certification training virtually in modules - when it suits you.

You must go through 4 modules (the course usually lasts 2 days). Each module lasts 3 hours. You can choose to follow a module in the morning from 9-12 or in the afternoon from 13-16. You can freely switch between morning and afternoon so it fits into your everyday life. You can choose to follow the 4 modules in one week, or you can spread your education over several weeks.

If you feel that you need to take a module an extra time, then it is also possible to do that.

Everything takes place virtually with one of our experienced instructors, who teaches online.

Included in the course you get the official manual, certification and ITIL 4 Foundation course materials.

Exam & Certification

There are 2 test exams. Upon passing the exam, the official ITIL 4 Foundation certification is obtained.

Please notice: The exam is digital. Hence, remember to bring a laptop. You cannot use a tablet or iPad..

You can purchase a supplemental Take² exam insurance. Read more about it below.

Your benefits

ITIL 4 Foundation certification
Basic theoretical insight into IT Service Management
Focus on value creation through digital services and products
Insight into the structure and coherence of all the basic elements of ITIL 4
Understanding the application of the 7 guiding principles
Review of the 15 most common ITSM practices (incl processes)
Competences to work in processes
The necessary prior knowledge to pass the certification exam in ITIL 4 Foundation

Workplace benefits

Employees, technicians, leaders and managers get a common frame of reference for language and concepts within IT Service Management across customers and suppliers
Ensure understanding of collaboration between business and IT towards a common vision
Creates understanding to co-create the relevant and robust IT services and products that enable the business to achieve the objectives

Who is the target group?

The course is aimed at anyone who wants to gain a basic knowledge of or already works with service management or other areas of IT (eg IT development). The course can be used in all service areas - but it is primarily aimed at IT service providers

Prerequisites

There are no formal entry requirements to take a course and a certification in the ITIL 4 Foundation.

To get the most out of the course, it is an advantage that you have experience with IT Service Management.

Take²

Take² is an insurance that can be purchased when you enrol in a course. The price of Take² is 450 DKK, which is less than half the price of a normal re-examination, if you buy it after completing the course. If you have purchased Take² and you do not pass your exam, you will automatically receive an online re-exam voucher. You can take Take² whenever and wherever you want. Take² can be used up to 6 months after your exam. Order Take² when you enrol. Later it is not possible to purchase the insurance.

Note: If you pass the exam in the first instance, Take² cannot be refunded or used for other exams.

Agenda

Module 1

Introduction to ITIL 4, the key concepts and the four service management dimensions
Module 1 starts with an introduction and key concepts in ITIL 4 and we create via the overview poster the full overview of which elements and components ITIL 4 consist of.

You work at home rehearsing and reflecting on the module's topics and on our own test exam site with test questions, which are adapted to each topic and receive learning from the associated rationale.

On the module you work with:
- How external factors affect all companies and organisations.
- How decisions will affect The Four Service Management dimensions.
- The structure of the Service Value System and how the various elements and activities interact with each other through service value streams.
- Quiz questions tailored to the topic
- Exam guidance
- Introduction to test exam
Module 2

Guiding Principles, Service Value System og Introduktion til Practices
Module 2 starts with the 7 Guiding Principles and we continue to work with the 4 other elements in the Service Value System: Governance, Practices, Continual Improvement and the core element; Service Value Chain, which constitutes an operating model for the IT organisation. The module concludes with a brief introduction to Practices.

You work at home rehearsing and reflecting on the module's topics and on our own test exam site with test questions, which are adapted to each topic, where you get to learn from the associated rationale.

On the day you work with:
- How Guiding Principles can help any organisation in any regard
- How decisions will affect The Four Service Management dimensions
- The structure of the Service Value System and how the various elements must ensure continuous optimisation of the business support
- The activities of the Service Value Chain and how they interact with each other through service value streams
- Introduction to Practices
- Quiz questions tailored to the topic
Module 3

Practices and their application
In Modules 3 and 4 we work with the purpose, definition and scope of the 15 most used Practices in ITIL 4. Module 3 deals with the practices that are often used to define and create services and Module 4 deals with the practices that are often used to deliver respectively and support services.

On the day you work with:

Purpose, definitions and scope of practices often used to:
- Define services
  - Relationship Management
  - Service Level Management
- Create services
  - Change Enablement
  - Deployment Management
  - Release Management
  - Continual Improvement
Module 4

Practices og deres anvendelse
In Modules 3 and 4 we work with the purpose, definition and scope of the 15 most used Practices in ITIL 4. Module 3 deals with the Practices that are often used to define and create services and Module 4 deals with the Practices that are often used to deliver respectively and support services.

Module 4 – on the day you work with:

Purpose, definitions and scope of practices which are often used to:
- Provide services
  - Service Desk
  - Incident Management
  - Service Request Management
  - Monitoring and Event Management
  - Problem Management
- Support services
  - Supplier Management
  - Information Security Management
  - IT Asset Management
  - Service Configuration Management
- Rounding off and any questions for the voucher-based exam

Planned courses

No courses found - but you are very welcome to contact us if you would like to attend one of our courses.