SIAM™ Foundation Course

Get control of services from different providers with a clear multi-sourcing strategy.

  • 3-day course
  • Held in Copenhagen, Aarhus and virtually
See course dates and sign up
EXIN Accreditation Badge Bronze

Get control of services from different suppliers who deliver on the same product or service.

Services are increasingly being procured from a network of different providers, and in step with this, the challenges of getting it all to play together are growing.

In this course, you will be taught the contexts of SIAM and how to manage services from many different providers.

The primary purpose of SIAM (Service Integration and Management) is to create consistent management, assurance and management of many different suppliers and services, whether these are external or internal.

SIAM ™ includes supplier coordination, integration, collaboration, interoperability and deliveries. This creates an environment where all parties know their respective roles and responsibilities, where everyone is empowered to deliver, and where everyone will be held accountable for their results.

About SIAM™ Foundation

This 3 day course is held by our senior consultants and teachers who have years of IT Service Management and IT management experience.

Exam & Certification

The exam takes place at the end of the last day of the course. It is an electronic multiple-choice assignment with 40 questions in English.

The pass criterion is 65%.

Duration 75 min. If your native language is not English.

Upon passing, you obtain the EXIN SIAM ™ Foundation certificate.

Please notice: The exam is digital. Hence, remember to bring a laptop. You cannot use a tablet or iPad..

Your benefits

  • The course deals with the role and responsibility of the service integrator in the EXIN SIAM ™ ecosystem and the connections between the individual elements in the EXIN SIAM liv life cycle: Discovery and Strategy, Plan and Build, Implement and Run and Improve.
  • You will also learn how to weave services from different vendors together into well-integrated, fully-fledged services for your customers and how to measure end-to-end services.

Workplace benefits

  • Based on knowledge from the course, it will be possible to establish a SIAM ecosystem in the organization in order to be able to organize the organization's resources more optimally.
  • The course also provides the necessary knowledge about how a SIAM implementation is best supported - based on a solid process understanding.
  • Reduction of risks in relation to Integrated Services and the SIAM ecosystem
  • The course also provides a foundation for being able to choose the most appropriate (in the given organization) SIAM practices

Who is the target group?

The course is aimed at professionals who are interested in Service Integration and Management or who want to implement the method in an organization, and in particular professionals who are already working with IT service management processes.


There are no formal prerequisites, but it is strongly recommended to have knowledge of IT service management, for example ITIL or ISO / IEC 20000.

It is recommended that you read the book "SIAM ™ Foundation Body of Knowledge" before the course. Link to free download of the book is sent upon registration.

Planned courses

If there are no planned courses, please contact us for further info. 

October 2024

  • 07 Monday

    MET SIAM-02-2024 (ENG)

    SIAM™ Foundation Classroom course

    7 October 2024 - 9 October 2024

    MetierWestergaard, Østerbro

    Folke Bernadottes Allé 45
    2100 København Ø

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    The course is a classroom course with physical attendance

    Kurset er på engelsk / This course is in English

    Instructor: Caspar Miller

    Member price

    DKK 12,555

    List price

    DKK 13,950

    Per participant excl. VAT

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SIAM™ Foundation Instructor(s)

  • Caspar Miller
    • Caspar Miller

    • Seniorkonsulent og træner