Get control of services from different suppliers who deliver on the same product or service.
Services are increasingly being procured from a network of different providers, and in step with this, the challenges of getting it all to play together are growing.
In this course, you will be taught the contexts of SIAM and how to manage services from many different providers.
The primary purpose of SIAM (Service Integration and Management) is to create consistent management, assurance and management of many different suppliers and services, whether these are external or internal.
SIAM ™ includes supplier coordination, integration, collaboration, interoperability and deliveries. This creates an environment where all parties know their respective roles and responsibilities, where everyone is empowered to deliver, and where everyone will be held accountable for their results.
